Refund policy
Last Updated: February 2026
OVERVIEW
At Chai-ya, every bottle is made to order and crafted with care. Because our chai concentrate is a perishable food product, we are unable to accept returns or exchanges under any circumstances — but we do stand fully behind the quality of what we make. If something isn't right, we want to know.
ALL SALES ARE FINAL
Due to the perishable, food-based nature of our products, all sales are final. Once an order leaves our facility, we cannot accept it back for health and safety reasons.
DAMAGED OR INCORRECT ORDERS
Please inspect your order immediately upon delivery. If your bottle arrives damaged, defective, or if you received the wrong item, please contact us at orders@drinkchaiya.com within 3 days of your delivery date.
To help us make it right, please include:
- Your order number
- A photo of the damaged or incorrect item
- A photo of the shipping box it arrived in
We'll review your claim and follow up promptly.
LOST OR STOLEN PACKAGES
We are not responsible for packages that are confirmed as delivered by FedEx but are lost or stolen thereafter. We recommend tracking your shipment closely and bringing it inside promptly upon arrival.
REFUNDS
If your claim is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the amount to your account.
If more than 15 business days have passed since your claim was approved and you haven't seen your refund, please don't hesitate to reach out at orders@drinkchaiya.com.
QUESTIONS
For any questions about your order, please contact us at: orders@drinkchaiya.com
We make every bottle with the intention that it reaches you perfectly. If it doesn't, we'll do our best to make it right.